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Participant’s Profile

  • Professionals and Managers
  • HR Personnel
  • Mediators and Facilitators
  • Educators and School Administration
  • Community Leaders and Activists
  • Individuals seeking personal growth.
  • Team Leaders

Course Outline

  • Understanding conflict
  • Conflict analysis
  • Different conflict resolution styles
  • Relationship vs outcomes
  • Communication and negotiation skills
  • Impact of culture on conflict

Learning Outcomes

  • Developing better communication and problem-solving abilities, which can help navigate conflict more constructively.
  • Recognize and manage your emotions better, respond more thoughtfully in conflict situations, and make conscious choices that lead to more positive outcomes.
  • Have the practical tools and techniques to address conflicts assertively and constructively.
  • Develop confidence to manage conflict, expressing your needs and concerns, and finding mutually beneficial solutions.
  • Learn valuable problem-solving techniques that can be applied to various areas of your life when facing conflict

Program Details

  • Learn about the nature and dynamics of conflicts, exploring the underlying causes, different conflict styles, and the impact of communication and emotions in conflict situations.
  • Examine conflicts in detail, analyzing the parties involved, their interests, and the broader context surrounding the conflict. Participants learn to identify and understand the root causes of conflicts, which helps in formulating effective resolution strategies.
  • Explore and analyze the characteristics of competing, accommodating, compromising, collaborating, and avoiding conflict resolution styles.
  • Delve into the crucial balance between preserving relationships and achieving desired outcomes during conflict resolution. Participants will examine the implications of focusing solely on winning the argument or maintaining a strong relationship with the other party.
  • Understand active listening, assertive communication, and nonviolent communication techniques. Negotiation skills are also emphasized to help individuals find mutually acceptable solutions.
  • Learn about various strategies and approaches for resolving conflicts, such as collaborative problem-solving, compromise, win-win solutions, and finding common ground. They explore different conflict resolution models and frameworks to guide their decision-making process.
  • Focus on conflicts that arise in multicultural or international contexts, emphasizing the importance of cultural sensitivity, understanding diverse perspectives, and applying appropriate strategies to resolve conflicts across different cultural backgrounds.


I’ve been privileged to have Sanjay at Leonnova Consulting as my coach. Not only did he provide me and my peers with very helpful insights during the (often challenging) assignments, he has also been of great value in inspiring me to deliver the best possible result.

Vandana Doekhie, MSc. LL.MHead of RFP at NN Investment Partners | Asset Management | Sales | Management

Leonnova team brought insights and guidance to our regular team check-ins, and was a great champion of the work. Once our idea and plan was locked, they became a great cheerleader of our team's efforts going into the presentation development and delivery.

Mark JordanVP Brand Strategy & Chief Communications Officer at Kids Help Phone

Throughout my time working with Leonnova Consulting, one thing I routinely appreciated was their complete passion for leadership and building a high performing team. Their team zeal for collaboration, fostering team engagement and always seeking a bright side is ever palpable, and the resulting enthusiasm infectious.

Christine BruceSenior Leader in HealthCare

Leonnova team brings energy, creativity, and intellectual horsepower to every team/project engagement.

Sonya J LockyerStrategist and Business Leader

It might sound like an exaggeration, but collaborating with Haniyeh from Leonnova was absolutely the very best business decision I ever made. Her guidance and professionalism helped us implement a successful project management and risk prevention process as we conducted a massive software conversion project – the largest of its kind in Canada – that came in on-time and under budget. Without her, the project would have been a disaster.

Avi HymanDirector of Academic and Collaborative Technology at University of Toronto

The J&J Canada Finance team had Leonnova lead us through a customized negotiations training program, where they provided a variety of effective techniques to help the team better navigate client and business partner negotiations. Over the course of the training, relevant case-studies, personalized follow-ups and hands on coaching made the learning experience tailored to their needs and expectations. Lastly, the team appreciated that the frameworks taught were applicable across multiple professional and personal scenarios

K. SethJohnson and Johnson

Sanjay and Haniyeh are passionate coach's/instructors who encourages students to push their own boundaries in service to setting them up for success in the business world. They vest their time and effort into students and leaves a significant imprint on their future endeavours.

Mangala Rao-D’SaSecond Cup Canada
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