Participant’s Profile
- Professionals and Managers
- HR Personnel
- Mediators and Facilitators
- Educators and School Administration
- Community Leaders and Activists
- Individuals seeking personal growth.
- Team Leaders
This course focuses on developing skills and techniques for effectively managing and resolving conflicts. This workshop aims to equip individuals with the knowledge and tools to address and resolve conflicts in various settings, such as personal relationships, workplaces, communities, or international disputes. The workshop covers various conflict resolution styles and best practices to utilize them based on different situations.
Course Outline
- Understanding conflict
- Conflict analysis
- Different conflict resolution styles
- Relationship vs outcomes
- Communication and negotiation skills
- Impact of culture on conflict
Learning Outcomes
- Developing better communication and problem-solving abilities, which can help navigate conflict more constructively.
- Recognize and manage your emotions better, respond more thoughtfully in conflict situations, and make conscious choices that lead to more positive outcomes.
- Have the practical tools and techniques to address conflicts assertively and constructively.
- Develop confidence to manage conflict, expressing your needs and concerns, and finding mutually beneficial solutions.
- Learn valuable problem-solving techniques that can be applied to various areas of your life when facing conflict
Program Details
- Learn about the nature and dynamics of conflicts, exploring the underlying causes, different conflict styles, and the impact of communication and emotions in conflict situations.
- Examine conflicts in detail, analyzing the parties involved, their interests, and the broader context surrounding the conflict. Participants learn to identify and understand the root causes of conflicts, which helps in formulating effective resolution strategies.
- Explore and analyze the characteristics of competing, accommodating, compromising, collaborating, and avoiding conflict resolution styles.
- Delve into the crucial balance between preserving relationships and achieving desired outcomes during conflict resolution. Participants will examine the implications of focusing solely on winning the argument or maintaining a strong relationship with the other party.
- Understand active listening, assertive communication, and nonviolent communication techniques. Negotiation skills are also emphasized to help individuals find mutually acceptable solutions.
- Learn about various strategies and approaches for resolving conflicts, such as collaborative problem-solving, compromise, win-win solutions, and finding common ground. They explore different conflict resolution models and frameworks to guide their decision-making process.
- Focus on conflicts that arise in multicultural or international contexts, emphasizing the importance of cultural sensitivity, understanding diverse perspectives, and applying appropriate strategies to resolve conflicts across different cultural backgrounds.